Al Rafahia | Privacy Policy

Last updated: April 21, 2026

Al Rafahia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Information We Collect

Personal Information

We may collect personal information that you provide to us when you:

Place an order or make a purchase
Register for an account
Subscribe to our newsletter or marketing communications
Contact us with inquiries or customer support requests
Participate in surveys, contests, or promotions

This information may include:

Name and contact information (email address, phone number, mailing address)
Payment information (credit card details, billing address)
Account credentials (username, password)
Preferences and interests
Order history and purchase information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and location data
Browser type and version
Operating system
Pages viewed and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders and transactions
To communicate with you about your orders, account, or inquiries
To send you marketing communications, newsletters, and promotional materials (with your consent)
To improve our website, products, and services
To personalize your shopping experience
To prevent fraud and enhance security
To comply with legal obligations and protect our rights
To analyze website usage and trends

Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist us in operating our website, processing payments, fulfilling orders, or providing customer support
Business Partners: Trusted partners who help us deliver products and services to you
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We use industry-standard encryption technologies and secure payment processing systems to protect sensitive information, such as payment card details.

Your Rights and Choices

You have the right to:

Access and review your personal information
Request corrections to inaccurate or incomplete information
Request deletion of your personal information
Opt-out of marketing communications at any time
Manage cookie preferences through your browser settings
Object to or restrict certain processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Al Rafahia

Email: info@al-rafahia.co.za

Website: www.al-rafahia.co.za